Case Study: How Aerofab Transformed Order Management and Strengthened Customer Relationships

Discover how Aerofab uncovered hidden inefficiencies, improved production planning, and preserved a strategic partnership—all through data clarity and operational insight.

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The Challenge

Aerofab’s Commercial Leadership knew friction existed between their team and the GE Supplier Fulfillment Team. But what they suspected—and ultimately uncovered—painted a much deeper picture:

  • Unmanageable Change Velocity: Aerofab struggled to keep up with the volume and pace of changes from customers, often committing blindly to meet requirements.
  • ERP Inaccuracy: With a lack of trust in their order book and abandoned MRP processes, decision-making was slow, reactive, and manual.
  • Financial Leakage: The inability to trace or reclaim inventory and labor costs from dropped or shifted schedules had direct impacts on their P&L.
  • Hidden Problems: From mismanaged customer IT systems to resource constraints slowing development part completion, Aerofab was operating with major blind spots.

 

The Turnaround with DemandLine

After implementing DemandLine, Aerofab experienced immediate, measurable impact:

  • $100K Push-Out Identified: In the first system run, DemandLine flagged a significant push-out, giving Aerofab leverage in price negotiations and strengthening customer trust.
  • MRP Resurrected: Aerofab reactivated its MRP processes, improving visibility into planning and execution.
  • Data-Driven Commitments: Commitments are now backed by real-time, accurate data—restoring confidence internally and externally.
  • ERP Monetization Path: Managing ERP data is no longer a cost center. It’s a value generator.

Why It Matters

Aerofab’s story is more than just a success story—it’s a roadmap for suppliers navigating complex fulfillment challenges. Whether you’re facing similar operational blind spots or struggling to meet changing demands, this case study offers key takeaways that can reshape how your business engages with its most important customers.